FAQ

Frequently Asked Questions & Answers:

Where are you located?
Universal Designs Ltd. is in Toronto, Canada. All orders are shipped from our warehouse location here in Toronto.

How do I contact you?
SALES: For all sales related questions, meaning product descriptions, sizing, garment construction, deliveries or any other general information regarding our goods please contact David Pea through the CONTACTS page here on the website.

PROCESSING: For any questions pertaining to your order, meaning payments, change of address or anything relating to your purchase please contact Rimma through the CONTACTS page. Please include your full name as it appears in your order, your phone number and ORDER CONFIRMATION number together with the nature of your question.

How do I know what Size I need?
Sizing is the single most important aspect of your purchase. Each product has its own SIZE chart, and the different garment dimensions are posted within. Please take your measurements based on the descriptions listed in the size chart and call us with your measurements. We'll go through sizing together, and based on the details you give us...we will not let you buy the wrong size. Otherwise please note that you must add 3 inches to your chest and waist measurements, and then use those totals for your garment size. Failure to do so may result in goods too small or very tight fitting at best.

Please Note: Do not use Garment Sizes! We can only work off of your body measurements so do make sure to measure accordingly, then call us to go over your order.

If I buy now, when will I receive my goods?

All proposed delivery dates are listed on each product page.

Proposed Delivery Dates

1st Quarter (Q1) = January-February-March

2nd Quarter (Q2) = April-May-June

3rd Quarter (Q3) = July-August-September

4th Quarter (Q4) = October-November-December

Product is advertised for Annual Quarter Deliveries, and while we strive to deliver within that time frame...due to the complex nature of our goods this 'may' cause a short delay in completing product for a proposed quarterly delivery. While we do have an excellent track record for goods delivered within our proposed delivery dates, from time to time some delays may occur. In this unlikely event, please note that we always put quality first! We treat each and every product and order as if it were our very own, so quality will always come before speed of production.

Furthermore, Universal Designs Ltd. only produces garments and accessories in the accumulative sold totals and does not operate as a clearance stock house so it is the buyers responsibility to double check the related size charts before ordering.

Proposed delivery dates may vary from product to product.

How do I buy your goods?

All of our products are available exclusively through our website at www.udreplicas.com. You can purchase any of the goods listed by clicking the BUY IT NOW button located on each and every Overview Main page for each product. This will allow you to access the shopping cart and proceed to check out to complete your purchase. ***BE SURE TO ALWAYS CHECK OUR SIZE CHARTS***DO NOT PURCHASE ANY GOODS UNDER THE ASSUMPTION THAT A STANDARD SIZE WILL FIT YOU AS DESIRED***

Purchasing with BUY IT NOW or PAYMENT PLAN

When purchasing with BUY IT NOW, the entire purchase consisting of the selected product/s, shipping rate and appropriate Duties and Taxes (only where applicable) are paid in full at the time of your purchase.

When purchasing through our PAYMENT PLAN, the entire purchase consisting of the selected product/s, shipping rate and appropriate Duties and Taxes (only where applicable) are added to one final total and divided by the number of instalments. (2 or 3 depending on the product being purchased)

The first instalment is paid at the time of purchase. All subsequent instalments are automatically withdrawn 30 days later.

There will be a $6.00 Processing Fee added to each instalment in the PAYMENT PLAN.

Payment Methods

Online payments can be made securely through Visa, MasterCard or PayPal. Products purchased through our Payment Plan are only available by Visa or MasterCard.

Do your Jackets or Suits have Protective Body Armor?

Yes. All of our Motorcycle jackets have removable CE Approved Body Armor in the Forearms/Elbows, Shoulders, and Back Spine Protector. Pants have removable CE Approved Body Armor in the Knees/Shins and Side Thigh Protection. Gloves feature 'either' Anti-Skid Kevlar in the Glove Palm or Studded Palms. This depending on glove design however all details are listed in their respective product pages.

Will I get an email confirming my order?

Yes, once your order is processed and confirmed you will receive an email containing your Order Confirmation. This includes all your item details as well as your order confirmation number. Please save this email as it contains vital details regarding your purchase. Your Order Confirmation is sent to the email address that you enter in your order so please be sure that it is correct and up to date. If you have email spam blockers or other similar software, please check to be sure your order confirmation from Universal Designs Ltd. has not been flagged. You will also receive a separate email from PayPal confirming your purchase through their system.

Purchasing Quantities?

A maximum of 3 items per SAME article number are allowed per household. You may purchase as many styles as you wish but no more than 3 of the same item in varying sizes/colors can be purchased from one delivery address.

I have a Retail Store, can I order Wholesale?

Wholesale orders are only available to Canadian and USA businesses at this time. To apply for a Wholesale Account please contact us direct.

Do you sell all over the world, or are your products restricted to certain Territories?

Orders placed through www.udreplicas.com can only be shipped within the Territories listed in each product, by Studio License.

- WB/DC - BATMAN Articles: Canada, USA, Australia.

- DISNEY - TRON LEGACY Articles: Worldwide.

- Lucasfilm - STAR WARS Articles: Worldwide.

- MARVEL Articles: Canada, USA.

It is the customer's responsibility to be aware of any merchandise restrictions for their local area. A restocking fee will be charged if an order was refused by the customer at delivery for reasons other than damaged merchandise.

Duties, Taxes/VAT and Import Fees?

Please note that all goods are shipped from our location in Toronto, Canada.

Canada Deliveries:

Canadian customers will pay all applicable taxes based on their ship to location/Province.

USA Deliveries:

All goods sold through www.udreplicas.com to the USA will have the appropriate 'Duties & Taxes' added to their shopping cart. In doing so, this will eliminate all Brokerage Fees and there will be no further charges required upon receipt of goods. Furthermore, this will eliminate the need for US Customs to contact each US resident in advance prior to delivery. Once your purchase is made and confirmed....there will be NO further customs, duties, brokerage fees or taxes required to be paid upon receipt of your goods.

Overseas Deliveries:

All goods shipping to any country outside of Canada or the USA may be subjected to their own duties and taxes for goods being imported into their respective countries. These fees are not additional shipping costs nor are they in any way payments to or for Universal Designs Ltd.. Once you have your order confirmation, that is proof that shipping has been paid accordingly and in full, so there are no other outstanding fees to be paid to Universal Designs Ltd..

What if my goods don't fit?

Do you offer Returns or Exchanges?

Universal Designs Ltd. does not accept any returns or exchanges on goods delivered as per your order confirmation so please be sure to double check our size chart to ensure you receive your desired garment size prior to placing your order as there will be no returns or exchanges of any kind. It is the buyers responsibility to take proper measurements of his/her body and to do so following the descriptions on our website. We encourage all buyers to call us at 905-751-1800 with their measurements to double check sizing prior to ordering, which will ensure a proper fit.